Refund policy
This Refund Policy (“Policy”) applies to the following purchases: Purchases through www.anditech.com.au
General
1- We offer refunds, repairs and replacements in accordance with the AustralianConsumer Law and on the terms set out in this Refund Policy (“Policy”).
2- Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
3- Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Cancellation and Change of Mind
We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
Products Damaged During Delivery
In the event that the product you ordered has been damaged during delivery:
• Please contact us as soon as possible.
• Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
• We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 3 days from the date of receiving the product.
Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
• You misused the said product in a way which caused the problem.
• You knew or were made aware of the problem(s) with the product or service before you purchased it.
• You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
• Any other exceptions that apply under the Australian Consumer Law
Shipping Costs for Returns
• You will be responsible for paying for your own shipping costs for returning your item, unless otherwise agreed. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
• If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
• In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
Response Time
We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.
Online store
Products in stock and available for sales online will show the relevant price excluding GST. When products are out of stock a quotation should be requested.
If for any reason the system indicates price as zero value, the product is not in stock, and the actual price needs to be consulted with our sales department at: sales@anditech.com.au. Note that products are not for free, unless they are specifically advertised in that way.
If there is any money taken by the system, say shipping cost or GST, it will be refunded to the customer account or keep as a credit for a future purchase.
How to Return Products
• You can contact us at:sales@anditech.com.au to apply for a refund.
• Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
• To be eligible for a refund, repair or replacement, you must provide proof of purchase.
• You may be required to provide a government-issued identification to qualify for a refund, repair or replacement.
Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: sales@anditech.com.au